Before You Book
 | How many people will be on the coach with me? | ||||||||
| Cosmos offers an affordable way to travel and as such the size of the Cosmos group can vary from departure to departure. A Cosmos coach can carry up to 51 passengers however on many tours the number of passengers is below 50 people. | |||||||||
| Whom will I be travelling with on my escorted tour? | ||||||||
| Cosmos attracts a wide range of clientele of many ages from all over the English speaking world. | |||||||||
| How much time will I spend on the coach? | ||||||||
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| It is occasionally said that coach tours have too much routine, how can I add to my overall holiday experience? | ||||||||
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| How much time will I spend at each destination? | ||||||||
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| What is a guaranteed departure? | ||||||||
The tours departures marked  are guaranteed to operate. Furthermore, Cosmos guarantees all departures that are still in operation 35 days prior to the published departure date. PLEASE NOTE: This guarantee does not apply in any situation where the safety of clients is at potential risk (any act of terrorism or war, political unrest, global health warnings or Force Majeure*, etc); or when the operation of a tour is not possible for reasons beyond our control (such as industrial action/strikes and operational restrictions); to multiple coach departures (i.e. "A" coach) or late cancellation of group parties. *Force Majeure: French for "act of God; an inevitable, unpredictable act of nature, not dependent on act of man. Used in insurance contracts to refer to acts of nature such as earthquakes or lightning." | |||||||||
| How do I read the Trip Scale? | ||||||||
Because Cosmos offers so many touring options, we've added a Trip Scale to our itinerary pages to make it easy to determine how much time you have on your own versus included activities. | |||||||||
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| I'm finding it difficult to match two tours together? | ||||||||
| Have you considered pre or post tour accommodation? We offer fantastic rates hard to find elsewhere and this may enable you to select sequential tours with minimal disruption to your intended travel plans | |||||||||
| What is the difference between a tour director and a local guide? What are they like? | ||||||||
| Your tour director will accompany you from the start to the end of your tour, educating you on the places and the history of the destination. Local guides are included in many cities to give you in-depth information on the culture, history and attractions of the city. Both Tour Director and Local Guides have a passion for travel, people and the destination and look forward to sharing their passion with you. If you chose to book either a "pre" or "post" tour extension, please note that your Tour Director may not escort you during this part of your tour. However, in such cases, a Local Host will be available should you require any assistance. | |||||||||
| Will the tour director speak English? | ||||||||
| Yes, we operate only English speaking tours | |||||||||
| Do you accept travellers who need special assistance? | ||||||||
| Any disability requiring special attention should be reported to Cosmos by you or your travel agent at the time the reservation is made. Cosmos will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. We regret that we cannot provide individual assistance to a tour member for walking, dining, and getting on and off motorcoaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travellers who need such assistance. | |||||||||
| Are prices based on double occupancy? | ||||||||
| Prices are per person, based on two persons sharing a room. Single room supplements and triple room reductions are listed where available. | |||||||||
| Do I get discounts if I book multiple tours? | ||||||||
| Save $100 per couple (NZ $50 per person) for every second or subsequent tour booked in the same calendar year. The more tours you book the more you save! | |||||||||
| How old does a child have to be to travel with Cosmos? | ||||||||
| An adult must accompany travellers who are less than 18 years old on the tour departure date; the child receives a 10% discount on the land tour price. We do not accept children under the age of 8 on escorted tours, because we have found they are too young to enjoy these holidays. On our independent tours, there is no minimum age requirement. Land arrangements for infants under two are free of charge, providing parents pay directly to the hotels for food, crib, etc. Infants sometimes fly free of charge if they do not occupy a seat, while some airlines charge 10%. An airline ticket is always required for the child. Please arrange for this ticket directly with the airline. | |||||||||
| How can I learn more about Cosmos? | ||||||||
| Film nights, expos, consumer advertising specials | |||||||||
| Safety Net Protection Policy | ||||||||
Cosmos is dedicated to ensuring your trip is worry and hassle free, even when booking. Should you be uncertain what your commitments will be leading up to your departure, Cosmos offer a SafetyNet Protection policy*, for $75 per person. The SafetyNet Transfer Protection* enables Cosmos passengers to amend their tour up to 24 hours prior to the tour departure date to another tour departing in the same calendar year, (once only) without any applicable cancellation charges or penalties. The SafetyNet Cancellation Protection* enables Cosmos passengers to cancel their tour in full - up to 30 days prior to the tour departure date, without any applicable cancellation charges or penalties. Oberammergau 2010 - Please note that SafetyNet Protection does not apply to Cosmos tours in conjunction with 2010 Oberammergau Passion Play. |
